WiFi/Cloud Errors

WiFi/Cloud error messages encountered with your BlackVue

"Incorrect Password" occurring when trying to connect
NOTE! If you have purchased your unit through a car dealership the Wi-Fi password has been set to 'blackvue' for your convenience. If you have re...
Wed, 18 Sep, 2019 at 1:54 PM
"Wi-Fi Signal is too weak" message occurring?
NOTES! If the following steps below do not resolve the issue, then please lodge a ticket so our support staff can assist further. The Wi-Fi signal is to...
Wed, 18 Sep, 2019 at 1:59 PM
Camera voices "Direct Wi-Fi connection already in use"
NOTE! If the following steps below do not resolve the issue please lodge a ticket so our support staff can assist in getting the issue resolved. Thi...
Wed, 4 Nov, 2020 at 9:36 AM
No internet available on Android devices
What is the issue? You may experience a "No internet available" warning/error message when attempting to connect to your BlackVue camera over WiF...
Tue, 10 Sep, 2019 at 12:03 PM
"Connection failed. Your phone's VPN settings may limit your connection." Error Message
NOTE! If the following steps below do not resolve the issue, then please lodge a ticket so our support staff can assist further. This error message occ...
Fri, 6 Nov, 2020 at 9:10 AM