General Help

The answer to your question will be in this section if it's not in the other ones

How to connect to the BlackVue via Wi-Fi
The BlackVue DR750S/G & DR900S Series cameras have built-in Wi-Fi, which allow them to connect to a smartphone or tablet device via the BlackVue app.  Y...
Fri, 4 Oct, 2019 at 12:56 PM
The 'Direct Wi-Fi connection already in use' voice prompt
What is the issue? When attempting to connect your phone to your BlackVue camera and this fails, an audio prompt "Direct WiFi connection already in...
Fri, 7 Aug, 2020 at 3:55 PM
Camera powering down over night or when vehicle is parked
What is the issue? Your camera has not recorded the entire duration of the night whilst your vehicle was parked. Upon starting the vehicle, the BlackVue an...
Thu, 12 Sep, 2019 at 5:19 PM
Not turning on due to motion or impact
What is the issue? The misconception is the camera's ability to automatically power on when there is no power to the camera; the camera may not have po...
Thu, 12 Sep, 2019 at 5:18 PM
Camera powers down as soon as the vehicle switches off
What is the issue? The camera is powering down as soon as the vehicle turns off. You notice this from the "The BlackVue is now shutting down" aud...
Tue, 10 Sep, 2019 at 3:52 PM
Unable to retrieve footage more than two weeks old
What is the issue? BlackVue dash cams are constantly recording when in use, unless they are in parking mode (when they will only record on motion detection...
Thu, 12 Sep, 2019 at 5:16 PM
Unable to access WiFi globally
What is the issue? There is sometimes a misunderstanding of the usage and accessible range of the camera's own WiFi network. The range is limited to 10...
Thu, 12 Sep, 2019 at 5:15 PM
How long will my camera record for in Parking Mode?
Make sure to read the preliminary information on Parking Mode here. This will help establish a better understanding of this great feature and help circumven...
Wed, 9 Oct, 2019 at 1:10 PM